F.A.Q.

Q. What is the release date of your next game?

A. Video game development is a process that implicates numerous skilled trades as well as external businesses, such as game editors.  As well, it must be taken into account that each game must be adapted for your favorite platforms (being Android, iOS, etc.)  It is therefore difficult to project the official release date of a game.  To ensure that you don’t miss the launch, become a fan of our BlooBuzz page on Facebook and visit the BlooBuzz web site for the latest news and upcoming events.

Q. I’ve changed my mobile device and no longer have my BlooBuzz game.  How can it be recovered without having to pay again?

A. You can recover the game via your Google Play or App Store account.  You must connect to the site to recover everything that you have purchased through the sales platform and reinstall on your new device.  If in doubt, contact the appropriate platform’s support for more information (Google Play, App Store, etc.)

Q. I’m having difficulty during the transaction process when purchasing the game. Are you able to help?

A. All transaction related issues are supported by the sales platforms (Google Play, App Store, etc.) You must communicate with the support platform through their respective Web site, where detailed information is available to resolve this type of problem.  However, if the issue is regarding the playability or detail of a game, please contact BlooBuzz directly: support@bloobuzz.com

Q. I found a bug in one of the BlooBuzz games.

A. If you are facing a bug in one of our games, contact us at: support@bloobuzz.com. We strive to fix as many bugs as we can every time we are launching an update but sometimes new bugs may come up or unforeseen circumstances may arise, preventing us from fixing it immediately. It is always possible to see your problem solved with a previous update, in which case you will be notified as soon as it becomes available. It is probable a bug cannot be solved. However, we endeavour to find alternative options. If it is a recurring bug – for many players for instance – we will attempt to fix it in a timely manner.

Q. The price of the items is changing in The Timebuilders: Pyramid Rising 2.

A. You noticed numerous changes in the price of the items in the game? This is due to the daily maintenance we need to carry out within the application in order to strike a functional balance acceptable for the entire community of players. Our goal is to find an ideal difficulty level, one that would be neither too easy nor too difficult so you can fully enjoy the game.

Q. How to get free scarabs in The Timebuilders: Pyramid Rising 2

A. You want to get more golden scarabs without having to pay anything? We have the perfect solution for you! Go to “the market” and choose from the different options the one that seems more appealing to you. Then, complete one or many of these actions and get your scarabs for free! If you completed an action but did not receive your scarabs right away, wait a few minutes. Then, if you still do not have them, close the application and open it again. If by that time you still haven’t received your scarabs, contact Tap Joy directly at: mobilehelp@support.tapjoy.com in order to get help.

Q : Do I need a connection to the Internet to play The Timebuilders: Pyramid Rising 2?

A. Since we have worked in maximizing your gaming experience with the application, it now requires you to have a connection to the Internet at all times so you can play. If you do not have a wireless connection, activate 3G or 4G on your mobile device so you can access the application with relatively little data usage.

Q : I would like to test some games for BlooBuzz. How does it work?

A. BlooBuzz is now allowing you to join its Beta-tester Team with no restrictions on age or location since everything is done online! Register HERE and help us making high-quality games by testing them before they hit the market. If you are already a member of our Beta-testers Team, but would like to unsubscribe, click HERE.

Q : In the main episode of Pyramid Rising 2, the second Bonus Level is not available to play.

A. Go to “My Palace” with the WorldMap, in the top right corner, there’s a Facebook ”share” button that will unlock this level.

Q : When will you add new levels to Pyramid Rising 2?

A. Despite the fact that many players love playing new levels in Pyramid Rising 2 and extend their adventure, we decided to take a break from releasing new levels. The game initially contained 65 levels to which we added more than 120 new levels! Although the game was not designed for additional content, we worked it out so our fans could play it again and again, for free! But now, we are currently putting our efforts in our new upcoming Timebuilders games: Tribes of Wawaloo and Rails to Gold. These new games will take you to a completely new adventure, with new characters and a whole new bunch of challenges!

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